Job Opportunity: Admin Support Staff (2 positions) – Aged Care Rostering Team
Location:  Blackburn
Job Type:  Full time - 6 Month assignment
Salary:  $30ph - $35PH

A large not for profit are seeking two enthusiastic and reliable Admin Support Staff to join our dynamic team. In this role, you will be responsible for managing a busy rostering phone line, assisting with client and staff interactions, and ensuring exceptional service delivery. The successful candidates will play a key part in supporting our aged care services, responding to client feedback, and helping deliver quality care to our valued clients.
Key Responsibilities:

• Manage a busy phone line: Answer calls from both aged care clients and staff, ensuring smooth communication.
• Complete daily alert calls: Make proactive calls to clients as part of our daily service checks.
• Client feedback management: Seek, gather, and respond to feedback from clients to support our direct care workforce.
• Handle escalated issues: Address and resolve escalated feedback and queries to ensure exceptional customer service.
• Support quality service delivery: Work closely with our team to support the needs of clients and contribute to continuous improvement.

• Excellent communication skills, both verbal and written.
• Strong organisational and multitasking abilities.
• A customer-focused attitude with a passion for providing exceptional service.
• Ability to manage phone lines and handle multiple inquiries simultaneously.
• Previous experience in a customer service or administrative role, preferably within the aged care sector, is desirable.